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Business Intelligence

Often times organizations are made aware of their referral management opportunities at a level that is not actionable. For example, you might receive a report that indicates a large amount of a given clinicians care for a particular service category is provided by a competitor. What the report does not tell you is that the nearest specialty clinic in your network has a backlog of over 6 weeks. With IRIS you could see not only where the care is going but get answers as to why including:

  • Real time tracking of receiving provider/clinic response times to the referral request
  • Real time tracking of referral orders
  • Reports on referral demand patterns of ordering providers
  • Reports on demand for consultation and diagnostic procedures
  • Tracking of rejection rates and reasons by ordering physician and clinics
  • Real time view of order backlogs
  • Internal department measurements
  • Reason the order was placed
business intelligence